Membership Agreement
By purchasing any Well House membership, you are agreeing to the terms of this Membership Agreement between you and Well House LLC:
Membership include the stated value and benefits based on the membership tier purchased. This membership cannot be shared and credits cannot be transferred to other persons. Members may add up to 1 additional person to their appointment for $15 per person. Upon membership cancellation, any remaining sauna credits in the Member’s account will be unavailable for use. Members are allowed to pause their accounts after the initial 3 months of membership provided they submit written notice to: hello@wellhousenv.com. Sauna credits are unavailable for use during the paused period and regular drop-in rates will be applied should a Member decide to book an appointment while their membership is in a paused status.
Members are subject to the studio’s late cancellation and no-show policies. A late cancellation is defined as canceling within 4 hours of a booked appointment. Late cancellations will result in a $15.00 fee. No-Shows are defined as a client not arriving within 15 minutes after the start of their appointment time and not notifying the studio. No-shows will result in a $25.00 fee. Members are also subject to our “running late” policy. A member who is running late will have the time of their appointment reduced by the number of minutes they are late. For instance, being 15 minutes late will reduce your sauna session from 50 minutes to 35 minutes. Well House is not able to guarantee a reschedule for those who are running late for their appointment.
Consent to Auto-Renewal.
All membership options require an initial (3) three-month commitment during which time the membership cannot be canceled. After the initial three months of membership, the account automatically goes month to month (M2M). As a M2M Member, you hereby understand and consent that your membership will continue to renew monthly until you properly cancel, that proper cancellation requires you to provide Well House with no less than 30-days advance written notice of cancellation, and that you will be expected to pay all dues, fees and charges associated with your account through the date of cancellation. Cancellation notices should be sent to: hello@wellhousenv.com.
Authorization for Preauthorized Payments.
By clicking below, you are authorizing Well House, or its third-party billing company, to initiate credit card payments or bank transfers, whether by EFT or ACH transfer, from the designated account tied to this agreement for purposes of paying, on a recurring basis, all or a portion of the dues, fees and charges which you owe under the agreement. You understand and agree that: (a) dues, fees and charges include, but may not be limited to, enrollment fees, membership dues, service charges, late fees, applicable taxes, and/or fees for uncollected monthly dues; (b) Well House may transfer funds from your designated account for any retail transactions or online purchases initiated by you; (c) dues, fees and charges will be drawn on or about the date of each recurring term renewal; (d) this preauthorization will remain in effect until all of your payment obligations under the agreement have been satisfied; (e) charges may appear in your bank statement under a name other than Well House; (f) debited amounts may vary each month based on additional amounts which you may owe under this agreement, and that while you are entitled to receive notice at least 10 days before being charged, by signing this authorization, you are choosing instead to get notice only when the amount due would materially differ from your most recent payment; and (g) billing inquiries can be directed to Well House. You expressly authorize Well House, its third-party billing company, and any of their subsidiaries or affiliates, to contact you regarding any matter related to the billing of your account, whether by phone, email or SMS text communication (please note SMS text charges may apply).
Cancellation.
(a) This agreement may be cancelled and a refund issued if the Well House location goes out of business, or moves its facilities more than 5 driving miles from the business location designated in the agreement and fails to provide, within 30 days, a facility of equal quality located within 5 driving miles of the business location designated in the agreement at no additional cost to the Member.
(b) This agreement provides that any notice of intent to cancel by the Member shall be given in writing to the Company. The notice of cancellation from the Member terminates automatically the consumer's obligation to any entity to whom the Company has subrogated or assigned the consumer's agreement.
(c) We may not be deemed out of business when temporarily closed for repair and renovation of the premises: (a) Upon sale, for not more than 14 consecutive days; or (b) During membership, for not more than 7 consecutive days and not more than two periods of 7 consecutive days in any calendar year. A refund shall be issued within 30 days after receipt of the notice of cancellation made pursuant to this paragraph.
(d) This agreement provides for the cancellation of the agreement if the Member dies or becomes physically unable to avail himself or herself of a substantial portion of those services which the Member used from the commencement of the agreement until the time of disability. The Company may require a Member or the Member’s estate seeking relief under this paragraph to provide proof of disability or death. A physical disability sufficient to warrant cancellation of the contract by the Member is established if the buyer furnishes to the Company a certification of such disability by a licensed physician provided the diagnosis or treatment is within the physician's scope of practice. A refund shall be issued within thirty (30) days after receipt of the notice of cancellation made pursuant to this paragraph.
(e) SHOULD YOU (THE MEMBER) CHOOSE TO PAY FOR MORE THAN 1 MONTH OF THIS AGREEMENT IN ADVANCE, BE AWARE THAT YOU ARE PAYING FOR FUTURE SERVICES AND MAY BE RISKING LOSS OF YOUR MONEY IN THE EVENT WELL HOUSE AND/OR THIS BUSINESS LOCATION CEASES TO OPERATE. THIS HEALTH STUDIO IS NOT REQUIRED BY NEVADA LAW TO PROVIDE ANY SECURITY, AND THERE MAY NOT BE OTHER PROTECTIONS PROVIDED TO YOU SHOULD YOU CHOOSE TO PAY IN ADVANCE.
Refunds.
If you properly rescind or cancel your membership, Well House will "turn off' payments on your account and you will not be charged a penalty or early-termination fee. Any refund due, if any, will be paid to you within the time prescribed by state law.
Notices.
All notices under this agreement may be delivered in person to the Company, or sent via certified mail to Well House, LLC, 15405 Wedge Parkway Suite 115 Reno Nevada 89511, or via email to hello@wellhousenv.com.
Permission to Contact.
You give permission to Well House to use your address, phone number(s), email address, or any other contact information you have provided to contact you with any communication regarding Well House or its services (including communications for marketing purposes).
Governing Law and Venue.
This membership agreement will be governed by and interpreted in accordance with the laws of the State of Nevada, without giving effect to the principles of conflicts of law of such state. You agree that any action arising out of this membership agreement must be brought exclusively in any state or federal court located in Washoe County, Nevada.
Waiver.
No waiver of any term or right in this membership agreement shall be effective unless in writing, signed by an authorized representative of the waiving party. The failure of any party to enforce any provision of this agreement shall not be construed as a waiver or modification of such provision, or impairment of its right to enforce such provision or any other provision of this agreement thereafter.
Survival.
Any provision of this membership agreement providing for performance by either party after termination of this agreement shall survive such termination and shall continue to be effective and enforceable.
Compliance with Laws.
In the performance of the terms of this agreement and use of the Company premises, the parties shall comply with all applicable federal, state, regional and local laws, rules, and regulations.
Severability.
If any provision or portion of this agreement shall be held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions or portions shall remain in full force and effect.
Entire Agreement; Modification; Binding Effect.
This agreement is the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior agreement or communications between the parties, whether written, oral, electronic, or otherwise. No change, modification, amendment, or addition of or to this agreement shall be valid unless in writing and signed by authorized representatives of the parties. This agreement shall be binding upon and inure to the benefit of the successors, assigns, and legal representatives of the parties.